Seven Quotes on Imposter Syndrome That Will Help You Gain Confidence

“They all know. It’s only a matter of time until I’m called out. I’m a fraud.”

How many times has a similar line of thought traipsed seductively through your consciousness? An estimated 70 percent of us will likely experience at some point the feelings of inadequacy and “fakeness” that accompany imposter syndrome.

While people who experience imposter syndrome—feelings of failure and “pretending”—often experience higher rates of burnout, job dissatisfaction, and stagnancy, they also tend to be successful, as researcher Valerie Young shows. This is likely because many sufferers are perfectionists and over-achievers who are more likely to put in extra time and effort to counteract any perceived justification for their anxieties.

In fact, many of the most successful people in the world have struggled with imposter syndrome. Though it is critical to understand that feeling like a fraud is not a requisite for success, many accomplished people struggle with it from time to time and achieve amazing things in spite of it. There is hope that you can overcome imposter syndrome.

The Poet
I have written 11 books but each time I think ‘Uh-oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.’
—Maya Angelou
Despite her own self-doubt, Angelou was a fiercely accomplished person. She was nominated for the Pulitzer Prize and a Tony award, won five Grammys for her spoken recordings, and served on two presidential committees. All this while also charming readers with her honesty, vulnerability, and personal fortitude.

The Executive
Every time I was called on in class, I was sure that I was about to embarrass myself. Every time I took a test, I was sure that it had gone badly. And every time I didn’t embarrass myself — or even excelled — I believed that I had fooled everyone yet again. One day soon, the jig would be up … This phenomenon of capable people being plagued by self-doubt has a name — the impostor syndrome. Both men and women are susceptible to the impostor syndrome, but women tend to experience it more intensely and be more limited by it.
—Sheryl Sandberg, Lean In
Sheryl Sandberg is the Chief Operating Officer at Facebook. In addition to being an accomplished tech executive, in her book Lean In she explores the ways women (and men) can make a welcoming and diverse working environment that encourages women to pursue leadership. She has inspired millions of women to advocate for themselves professionally and push through feelings of inadequacy.

The Comedian
The beauty of the impostor syndrome is you vacillate between extreme egomania and a complete feeling of: ‘I’m a fraud! Oh God, they’re on to me! I’m a fraud!’ . . . just try to ride the egomania when it comes and enjoy it, and then slide through the idea of fraud.
—Tina Fey
Tina Fey has a host of successful comic ventures to her credit, including the television series 30 Rock and Unbreakable Kimmy Schmidt, the fan-favorite film and endlessly quotable Mean Girls, and the hilarious and well-received book Bossypants, among much else. For her, beating imposter syndrome to continued achievement means riding the waves of validation when they come and recognizing that the phases of self-doubt are impermanent.

The Athlete
Every time I go to a game I always have that fear of losing or a sense of failure. You always have that fear of losing but you always have that confidence of winning. You never want to come off the field thinking you could have done more or given more.
—Darren Lockyer
This accomplished sport commentator and a former Australian rugby player, Darren Lockyer, is considered by many to be the best rugby player of all time, with numerous medals and awards, as well as a record winning streak in his pocket. Part of his success was derived from learning to tap into the fear of not doing enough to push him to his limits so he could leave the field with pride.

The Student
So I have to admit that today, even 12 years after graduation [from Harvard], I’m still insecure about my own worthiness. I have to remind myself today, You are here for a reason. Today, I feel much like I did when I came to Harvard Yard as a freshman in 1999 … I felt like there had been some mistake — that I wasn’t smart enough to be in this company and that every time I opened my mouth I would have to prove I wasn’t just a dumb actress. … Sometimes your insecurities and your inexperience may lead you to embrace other people’s expectations, standards, or values, but you can harness that inexperience to carve out your own path — one that is free of the burden of knowing how things are supposed to be, a path that is defined by its own particular set of reasons.
—Natalie Portman, Harvard Commencement 2015
It seems that Natalie Portman, a multiple Golden Globe winner, Academy Award winner, and Harvard graduate, should have little reason to doubt herself. However, she has spoken openly about her fight against imposter syndrome and how she negotiated the feelings of fraud—accepting that she is striking her own path and doesn’t need to carry the “burden of how things are supposed to be.”

The Novelist
I am not a writer. I’ve been fooling myself and other people.
—John Steinbeck
John Steinbeck was a prolific American author who wrote the Pulitzer Prize–winning Grapes of Wrath—a classic in the American literary canon. Despite his success with Grapes of Wrath, he fought feelings of inadequacy. His work, in spite of his doubt, serves as a lesson for why you should “fake it until you make it.”

The Musician
It’s helpful to have some arrogance with paranoia . . . If we were all paranoia, we’d never leave the house. If we were all arrogance, no one would want us to leave the house.
—Chris Martin
Chris Martin is the Grammy-winning lead singer of the internationally acclaimed band Coldplay. He has served as frontman throughout the band’s twenty-year career while also being quite outspoken about his self-doubt. Finding balance between his arrogance and his paranoia, or at least appreciating both, allows him to harness the benefits of each when they arise.

Read More

Nine Workflow Strategies That Will Make You a Faster Writer

Whether writing is your livelihood or your side hustle, being able to produce content quickly is a skill you’ll never regret developing. And not only will a solid process help you write faster, it will ease editing frustrations by making your draft more organized from the start.

I write all day, every day, and although I’ll never be the fastest writer in the world, I’ve had to make some serious adjustments to my own process in order to get things done and meet my deadlines. Using the process of drafting this article as an example, I’ve laid out my strategies. May they have you writing with speed and clarity in no time flat!

Before You Begin

Do some reconnaissance.
No matter how well you know your topic, odds are good you’d benefit from a little inspiration. When I set out to write this article, I knew that I’d talk about my own workflow. But I also wanted to have a look at how other writers have approached the topic.

I did a Google search on my topic, and then scanned some of the top resulting articles. As I scanned, I took notes. My recon reading often helps me remember things I want to talk about. It also gives me a good idea of how other writers have covered this angle. Can I bring something new to the conversation that will help my post stand out?

Decide what you want to say.As I read for inspiration, I begin to formulate a plan for my article in my head. I want what I offer to be unique somehow, and I want to add my own personal touch to whatever I write. That means I have to decide how I want to cover this topic.

With this article, I decided to present a few tips for solidifying an idea, writing about that idea, and editing a draft. I thought about my process and decided which of my writing habits were most conducive to writing quickly and easily. (Hint: Taking a break to look at cute animals on Instagram is not, as it turns out, very helpful. But still, aaawww!)

Keep your topic focus narrow. In this article, I focused on strategies for writing faster, honing in on a specific skill (fast writing) rather than a broad angle (writing in general.)

Create a quick outline.
Say it with me: Outlines are our friends!

When I was a managing editor, one of the biggest problems my writers had was organization. They tended to write as the ideas flowed into their heads, and often that made for a disjointed, rambling article.

If you’ve ever grown impatient while listening to someone tell a story, wanting them to just get to the point, then you know what it’s like to read an article that lacks organization. My dear content creators, no one wants to try to fish a few salient points out of your stream of consciousness. Let the stream flow as you outline so you can organize your article and create SEO-friendly headings.

And the bonus? Your article will be easier to write because you’ve gathered and organized your thoughts in advance.

When You’re Writing

Write when you’re groggy.
When I stumble out of bed, pre-coffee, writing is the last thing on my mind. And yet, once I’ve got my good friend joe (as in cuppa) by my side, I dig in. And my writing always flows a lot better than I think it will. I’m regularly surprised by this fact, but science tells me I shouldn’t be.

According to Research Digest:
Insight-based problem-solving requires a broad, unfocused approach. You’re more likely to achieve that Aha! revelatory moment when your inhibitory brain processes are at their weakest and your thoughts are meandering.
5Get it down first.

Once you’ve got your outline created, you’re ready to put meat on the bones. Now is the time to get out of your own way and just write. Don’t retrace your steps, don’t edit as you go, and don’t stop for research.

If you’ve done some reconnaissance reading, you likely have enough information to start writing. I like to fill in my research blanks after my article is finished. Simply write everything off the cuff, and leave a placeholder where you want to add some research later. Journalists use the letters TK, which is journo lingo for “to come.” But I tend to just type “RESEARCH” and keep rolling.

Write in chunks.
I find that certain parts of my story spring to mind earlier than others. I may have something I want to say immediately about a certain topic, so I’ll get that down first, lest I lose the momentum. It’s perfectly okay to skip to different segments of your article as you’re inspired to write about them. In fact, as I’m writing this paragraph, my intro paragraph is still unwritten. I’ll get back to it.

When You’re Editing

Fill in your research holes and link to relevant posts.

Now that you’ve finished writing your draft, it’s time to connect the dots with research and add links. You may still have a little writing left to do to flesh out the research you’ve done, but it shouldn’t take much time since you’ll be working from reference material. Don’t forget to add links to relevant posts from your own site whenever you can.

Do a developmental edit.
According to the Editorial Freelancers Association, “a developmental editor helps an author develop ideas—or develop a manuscript if it already exists—into a coherent, readable work.”

Congratulations! You’ve just become your own developmental editor. Now’s when you’re going to ensure that your article is indeed well organized (your outline should’ve helped with that.) Make sure you edit for clarity, and don’t forget to clean up any wordiness.

Proofread, proofread, proofread.
And finally, proofread. You’ve put all this effort into your article, so make sure you give it a thorough going-over to check for errors in spelling, grammar, and punctuation. If you need a little help, there’s an app for that.

Read More

26 Words and Phrases to Never Use in a Resume

Resumes are tricky things. The tried-and-true resume tropes of old no longer make the cut in today’s competitive market.

Odds are good that your resume will go through an applicant tracking system scan to determine whether it contains the right keywords before it even hits a hiring manager’s desk. But let’s assume you’ve passed that test and your resume is awaiting review. The difference between getting an interview and getting a thanks-but-no-thanks email (or no acknowledgement at all) could come down to the words or phrases you used in your resume. Here are twenty-six of them to eradicate.

Avoid cliches like the plague.
Google’s dictionary defines a cliche as “a phrase or opinion that is overused and betrays a lack of original thought.” The last thing you want to display on a document meant to dazzle an employer is a lack of original thought. Here are a few offenders to watch for.

Think outside the box
There’s a certain irony in using a played-out expression to say that you’re a creative, original thinker. This one’s almost certain to make a hiring manager groan, or at least roll her eyes.

Best-of-breedIf you’re a prize standard poodle and you’ve recently scored a prestigious win at Crufts, then by all means use this term. Otherwise, thirty-eight percent of employers who responded to a CareerBuilder survey think you should slash it from your resume immediately.

Track record
Yeah, we get it, Seabiscuit—you’re always charging over that finish line, proving that you’re the fastest and the brightest. But the fastest and the brightest could find a better way to express that than “track record,” don’t you think?

Go-to person
You want to show that your colleagues rely on you for answers. Unfortunately, this trite phrase is more likely to make it seem like they rely on you as a source of antiquated tropes.


Win-win
No-no. This term has had its day. Let it fade from existence gracefully.

Buzzwords are beastly.
Office jargon—we love to hate it, don’t we? You probably wouldn’t have to think very long to come up with five stock words or phrases from office culture that make you cringe (at least inwardly) every time you hear them. Unfortunately, these words and phrases are pervasive. It’s all too easy to find yourself throwing them into your resume without a second thought. Time to send these beastly buzzwords out to pasture.

Synergy
We bet you can’t find even one person who’ll defend the use of the term “synergy” in business culture, but you’re welcome to try. Go ahead. We’ll wait. Twenty-two percent of CareerBuilder survey respondents rated this one a deal breaker.
  
Dynamic
Don’t get us wrong, dynamic is a solid word. It refers to a force that stimulates change or progress, or a system or process characterized by constant change and progress. All good things! But this word is so good that it’s become played out. These days, it’s a red flag signifying that you can’t think of a better way to express yourself.

Action (used as a verb)
You didn’t “action” that major project. Although verbs describe action, the word action itself is a noun. Please use it that way.

Going forward
You may want to show that you single-handedly led a project in a more positive direction, but if you say that the changes your team implemented “going forward” were successful, you may find hiring managers twitching rather than applauding.

Thought leadership
Of course hiring managers are looking for people whose ideas are authoritative and influential. But if you use a tired phrase like “thought leader” to describe yourself, you’re likely to come across as lacking vision rather than having it.

Filler is useless.
Every word counts when you’re trying to keep your resume lean. Many people include stock filler words and phrases simply because they seem like part of a time-honored tradition. But your resume is a place to stand out from the pack, not merge with it.

Responsible for
Boooo-ring. Use active verbs to describe your responsibilities. “Responsible for leading a committee” should become “Led a committee.”

Salary negotiable
Yes, yes, the recruiter knows that you’ll negotiate your salary. But you have to be offered a position first. With this phrase on your resume, your odds of that are decidedly slimmer.

References upon request
It’s assumed that if you’re asked to provide references you’ll give them. This phrase just takes up space.

Phone and/or Email
Of course you should put your phone number and email address on your resume. But no, you don’t have to identify them as such with the words Phone and Email.

And twelve more words to eliminate . . .
The words and phrases above are some of the biggest resume offenders. Here are twelve more words and phrases you can also obliterate with impunity.

- Go-getter
- Value add
- Results-driven
- Team player
- Ambitious
- Proactive
- Hard worker
- Seasoned
- Strategic thinker
- Self-motivated
- Problem-solver
- Detail-oriented
“Show, don’t tell” is the golden rule.
When you’re creating or updating your resume, remember that showing is more powerful than telling. Instead of saying that you “think outside the box” say that you “envisioned and designed an innovative social media strategy that increased engagement by eighty-nine percent in three months.”

Read More

3 Ways to Save Time on Social Media

Your alarm rings. You roll over, grab your phone, turn off the alarm, and immediately start scrolling through Instagram. Then you move to Facebook. Then Twitter. Then your work chat and email. Next thing you know, you have to rush through your morning routine and head to work.

Sound familiar?

If you’re wondering how to save time on social media, you’re not alone. Multiple studies have linked high social media use and negative feelings like dissatisfaction, disconnection, and even loneliness.

Establish a Social Media Routine
Once you understand which times you don’t want to be online, you can optimize the time you do spend on social media. I’ve found it’s helpful to have a routine, where you check the same channels in the same way every time. That way, you can save time by slowly chipping away at inefficiencies in your routine.

Personally, I’ve found my commute on public transit a great time to check up on social channels in the morning. As an example of a possible routine, here’s my morning social media protocol:

- Quickly scan push notifications, which I only receive from my calendar, work email, Slack, and Asana. Respond to anything I deem urgent.
- Check Twitter for any urgent mentions or DMs.
- Check Facebook for similarly urgent issues or emergencies.
- Quickly check LinkedIn for messages.
- Scroll through Instagram and Snapchat for the rest of my commute, saving ideas for future memes.

Save Time by Protecting Your Time
When I asked myself “how do you save time on social media?” one answer immediately popped into my head. You save time by conquering the need to respond and instead taking control of your time and energy. The dopamine surge you get from responding to social messages right away is real, and the red badge of doom haunts us all. But you can conquer the need to respond in real time, every time.

As someone who does social media for a living, I know it can be hard to disconnect. Earlier in my career, I tried to respond to every message, every tweet, every time, on time. I watched every trend. I liked every meme. And at the end of the day, I was exhausted, demoralized, and unsure of whether I had actually made an impact.
Over time, I’ve learned that disconnecting from social media is as important as following it. In my professional life, I check certain channels at certain times, and build in certain nights and weekends when I am truly offline.

Get Lazy, Copy Others’ Tricks
Sometimes saving time on social media is as easy as finding tactics that work for others and copying them. If you have someone in your professional or personal life who seems like they’re always tweeting or snapping, buy them coffee and ask them how they balance their real life with their social media mavendom. You can also build a list of accounts you love, to get a sense of the number of posts they send per day. Either way, find some heroes, borrow their tactics, and go forth to build your own social media empire.

Read More

4 Interview Tips for Introverts That Will Make You Comfortable in Any Setting

Introverts are energized by solitude rather than social activities. We value deep connections. We’re better listeners than we are talkers, at least where chatty small talk is concerned. Unfortunately, job interviews require us to be gregarious, make only a superficial connection, and chit-chat. About ourselves. The horror!

I was well into adulthood before my extroverted dad admitted that, despite my preferring solitude and books over people, I turned out pretty okay. I’ve lost count of the times I’ve been told that I should “just be more social.” Although one-third to one-half of the population are introverts, Western society tends to value the gregarious over the observant and introspective.

The pressure to act as though we love social interaction intensifies when it comes time to interview for a new job. Introverts disdain small talk and are uncomfortable in the spotlight, and job interviews require us to manage both those things with flair. Fortunately, we can use the power of introversion to not only survive the interview process but crush it.

Fake it.
Okay, at first blush this advice may sound like I’m asking you to deny your true self. But that’s not quite what I’m suggesting. It’s more a matter of getting a foot in the door at a time where first impressions matter. A lot.

There’s some value in the expression “Fake it till you make it.” It’s possible to act more confident than you feel, and it’s also possible to seem more extroverted than you are. Before your interview, remind yourself that, despite your preference for deeper conversations with people you know well, you’re actually good at “peopling.” Do you smile and make eye contact with cashiers when you go shopping? Do you return a friendly hello when someone greets you? Can you engage in a conversation with a random stranger? If you’re like most introverts, you manage all these things just fine.

Odds are, you’ve already found yourself pretending to be more extroverted than you are. So, when it comes time to interview, remind yourself of your chameleon-like ability to blend in and act like a people person even when you’d rather be home reading or watching a movie. Once you’ve proven that a preference for solitude doesn’t mean you can’t interact with people (it’s a commonly held myth that all introverts are shy), you can let your introvert flag fly with pride.
 
Be prepared.
When I lived in a tornado-prone part of the country, our local TV weather team had a motto I loved: “Be prepared, not scared.” The head meteorologist believed that information, rather than hype, was necessary to help local viewers ride out the storms. As a weather buff, I was a huge fan.

We have a tendency to generate a lot of hype in our own minds when we’re working our way up to an event as significant as a job interview. Hype is the enemy because it generates anxiety. Preparation is the only way to vanquish it. Before your interview, research the company. Write down anything you may want to ask the interviewer. Give thought to how you’ll answer some of the most common interview questions. Here’s some advice to help you get started.

Organization can help, so bring notes and a professional-looking portfolio. It can even be useful to do some scouting before your interview. Drive to the location so you know where you’re going. Do your best to get the name of the person who’ll be interviewing you and see if you can do a little research into that person’s background. The more you know, the less anxious you’re likely to feel.

Reference introversion as a positive.
The world is full of introverts, and science shows that we’re pretty darn smart. Sixty percent of gifted children are introverted, as well as seventy-five percent of those identified as highly gifted.

When my son was little, I gave him a coin to drop into a fortune telling machine. The fortune teller (it reminded me of the famous carnival machine in the Tom Hanks movie Big) spit out a card that read:

A wise old owl sat on an oak. The more he heard, the less he spoke. The less he spoke, the more he heard. You’re just like that wise old bird.

It fit. My son is as introverted as I am. And hey, we introverts are like wise owls—we speak less and listen more. We take time to process things. We’re generally very creative when given a quiet space in which to work. We’re awesome.

Talking about your tendency toward introversion can play to your favor during a job interview. No only might the interviewer share your tendencies (or at least closely relate to someone who does), but you can help him or her recognize introverted traits as positive. Here’s a great example:

Let’s say the hiring manager asks, ‘What’s your greatest strength?’
You can reply along the lines of, ‘As an introvert, I’ve discovered that I’m a natural listener and observer. It’s second nature for me to seek out pain points or obstacles that others are facing. Once I’ve gathered enough information, I’m ready to make a thoughtful and impactful contribution.’

—Aja Frost for The Muse

Know that you’re not alone.
Consider that up to half the population are introverts, many of whom act a lot more extroverted than they are due to societal pressure. You stand nearly fifty-fifty odds of sitting right across from a fellow introvert at your interview.

But even if you find yourself face-to-face with an extrovert instead, the chances of that person knowing and caring about an introvert are higher than you may think. Just because introverts prefer solitude doesn’t mean we’re alone in the world. It also doesn’t mean that there’s any reason to be ashamed of being introverted just because the more gregarious people seem to get all the attention.

Many hugely successful people identify as introverts. They include Bill Gates, JK Rowling, Barack Obama, and Mark Zuckerberg. Even Dr. Seuss, according to Susan Cain (author of Quiet: The Power of Introverts in a World That Can’t Stop Talking), “was afraid of meeting the kids who read his books for fear they would be disappointed at how quiet he was.”

Read More

How Do Creative People Overcome Imposter Syndrome?

How Do Creative People OveLast night, I performed at a local open mike. I’ve been singing forever. Performing was even a legitimate side hustle for me for about seventeen years. But at the open mike, I was sitting at the piano in front of a group of talented fellow musicians, and I was nervous as hell.

Even so, I got up there under the lights, sat down at the piano, and surrendered to the music. When I stepped from the stage, the musicians and guests gathered in the little performance space murmured their approval, letting me know they thought my singing and playing had been solid. And yet, I was convinced they were just being polite, and that they’d be giggling behind their hands later about the open mike newb who thought she could sing.

The feeling that artistic and creative people get, where they’re sure that any moment they’ll be called out as a complete fraud, is called imposter syndrome. If you endure the same feelings, you’re not alone. How do you overcome them?rcome Imposter Syndrome?

Stop comparing yourself to others.
Seriously. Stop it.

A friend of mine, Lin, also sings at open mike night. She’s been doing it for a while. And let me tell you, that woman has pipes. When she belts a bluesy tune, all I can think is Dang, girl! You can sing!

And then the very next thought that enters my mind is Well, it’s all over for me. There’s no way I can follow that and come out sounding even close to comparable.

But here’s the thing . . . I’m not even close to comparable. And that’s because I’m not Lin. I don’t sing like Lin. I wasn’t born to belt. Although I have a powerful voice, it’s more mellow and sweet than raw and bluesy. And—shocker!—that’s okay. Adele’s ability to belt a power ballad doesn’t diminish Colbie Caillat’s ability to get your toes tapping.

Admire the people you admire, but don’t try to be them. Be the best you.

Realize that you’re in good company.
What do gifted authors like John Steinbeck and Neil Gaiman have in common? They’ve both written books that are considered classics of American literature. And they’ve also both wrestled with feelings that, at any minute, they would be found out as no-talent posers. Even the beloved writer and poet Maya Angelou struggled with the fear that she was a fraud.

I have written eleven books, but each time I think ‘Uh oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.’
—Maya Angelou
Other famous people who have opened up about their issues with imposter syndrome include Emma Watson, Tina Fey, and Neil Armstrong. You’re not alone!

Remember that people who think they’re super talented may not be.
My friend Sarah recently made a Facebook post saying “Sometimes you feel like a fraud. Randomly. Usually before trying to sleep.” And ain’t it the stone cold truth!

I tried to comfort her by replying “Imposter syndrome happens to smart, talented people. If you were an idiot, it’d be Dunning-Kruger.”

I was being playful, but my comment isn’t untrue. The Dunning-Kruger effect is the opposite of imposter syndrome—the less competent you are, the more likely you are to believe you’ve got it goin’ on. So, when imposter syndrome creeps in, it can be helpful to remind yourself that competent people are more likely to have these feelings than incompetent people.
 
Get over yourself.
Singer-songwriter, Amanda Palmer, who happens to be married to Gaiman, dubbed imposter syndrome the fraud police. If you find yourself worried that they’re coming to get you, there’s a good chance you’re a little too wrapped up in your own thoughts about how people perceive you.

When I feel most like a fraud, it’s usually because I’m worried about what other people think. What are they saying about me? Are they talking about me when I’m not around? Would it give them satisfaction to see me flop spectacularly? I was sure that the friends who joined me at open mike night were going to have a secret huddle after the show where they laughed and gossiped about how cute it is that I think I can sing. Nicely, of course. They’re nice people.

Here’s a little newsflash, though—most people are too concerned about their own business to be overly worried about yours. And even if they are concerned with your performance, unless they’re giving you constructive feedback, their thoughts are none of your business, because you should . . .

4Perform to your standards, not someone else’s.
When it comes to creative efforts, ultimately the only person you have to please is yourself. (Of course, if you’re anything like me, you’re your own worst critic. But that’s another article.)

My going to open mike night and performing was, in itself, a pretty big accomplishment. I haven’t performed live in a couple of decades (at least not without being backed by the choir I sing with). I needed to set a realistic goal for myself, and that was simply: “Be brave and try.” I told myself that I’d make an effort to at least overcome my nerves and have some fun. I was putting my chips on the table, nothing more.

And now that my chips are on the table, I can raise the stakes. Next time, I’ll add another song to my repertoire. After that, maybe I’ll sing an original instead of a cover . . . which means digging into songwriting again (another thing I haven’t done in years). And then I can start raising the bar on my performance. Can I bring in more dynamics? Be more expressive? Engage the audience more? It’s a work in progress, but it’s all good as long as progress keeps happening.


Allow yourself to enjoy your wins.
When I stepped off the stage, the man who’d been sitting next to me leaned toward me and, with tears in his eyes, said, “Thank you! Thank you. That was . . . beautiful.”

I murmured “That’s so nice of you to say,” but my initial reaction to the man’s praise was to think The song’s lyrics must’ve struck a chord with him. That’s a win for the songwriter, not me.

I had to stop that train of thought in its tracks. So, when I got home, I grabbed my journal and wrote down the nice things people had said after I performed. I didn’t allow myself to write anything other than those kind things—no self-criticisms, caveats, or yeah-buts. In a week or two, perhaps before another performance, I’ll go back and read them. My inner monologue of the moment won’t be there, so I’ll remember the compliments without that cynical self-criticism to strip them of their meaning.

Read More

7 Easy Phone Interview Tips That Will Help You Get The Job

The job hunting process can be long and stressful. You’ve crafted the perfect resume, sent out countless cover letters, and now you’ve finally heard back that you’ve got a phone interview. This should be a walk in the park, right? An obligatory step to confirm you’re a real human.

Until you find yourself on the phone with the interviewer and they’re not just chatting you up. They’re asking you real questions, some of them tough questions, and your throat is going dry and you’re talking a million miles a minute and then it’s all over and you’re wondering what just happened. Did you blow your chances at another interview?

The phone interview is easy to underestimate. It doesn’t seem as intimidating as meeting in person, but if you don’t nail the phone interview you definitely won’t be asked to come for an on-site.

To set you up for success, we’ve put together seven easy tips that will help you prepare for your phone interview and give you the best shot at advancing to the next round.

Prep Answers for These Common General Questions
Make sure each success story you provide not only answers the question, but demonstrates the skills and qualities the company is looking for.

“What is your biggest strength?”

“What is your greatest weakness?”

“How are you with time management?”

“Why are you leaving your current position?”

“Why do you want to join our company?”

“Why should we hire you?”


Do Your Homework
Learn everything you can about the company. Scour their website, social media, LinkedIn, and current news for info. You need to know the facts of who they are and what they’re doing, plus their mission and values. (Know your audience!)

Learn everything you can about the job. Review the job description with a fine-tooth comb and check for reviews on Glassdoor. By knowing the skills and qualities they want in a candidate, you’ll be able to craft answers for their interview questions that show you are exactly who they’re looking for.

Curate Your Success Stories
Now that you know what skills and qualities they’ll be asking about, start thinking through your work history and brainstorming which experiences will best illustrate what they want.

So when you’re asked, “Do you work well under pressure?” you won’t just say “yes”—you’ll also recount the story of your company’s product launch from hell and describe how you managed to stay calm, come up with a successful plan B for your team, and crank out quality copy at the last minute.

Outline each success story, then practice telling them to a friend (ideally in thirty seconds or less per story).

Prep Answers for These Common Behavioral Questions
“Tell me about a time you took initiative or stepped into a leadership role.”

“…a time you had to deal with conflict at work.”

“…a situation where you used problem solving.”

“…a time you collaborated on a team project.”

“…a time you went beyond your job description.”

“Tell me about your proudest professional accomplishment.”

Get In the Zone
- Avoid brain fog by getting a good night’s sleep.
- Ditch the jammies and dress in business casual (it’s all about mindset!).
- Call a friend so you can warm up your vocal chords and get in phone mode.
- Remove any distractions (TVs off, pets absent, kids occupied).
- Be ready five to ten minutes in advance so you won’t feel rushed.
- Have a glass of water handy.
- Have a copy of your resume.
- Have a cheat sheet of the qualities they’re looking for and your success stories.
- Have a pen and paper available to take notes.
- Remember to breathe, listen, and smile.

Ask Questions
At some point, the interviewer will ask if you have any questions. Having zero could be taken as a red flag, so plan out four to five relevant questions, such as:

“What will be the training process for this position?”

“Can you tell me more about the team I would be working with?”

“What opportunities would I have for advancement within the company?”

“What are the next steps in the interview process?”

These questions communicate that you’re serious about the position and you want to confirm whether the company’s a good fit for you.

Send a Thank You Note
Practice courtesy and professionalism. Within twenty-four hours, follow up with the interviewer by sending a thank you note via email.

Thank them for the opportunity to interview, express your continued interest, and reiterate how you would be a great fit for the position.

Read More

How to Get Organized During Your Job Search: 6 Helpful Tips

Job hunting is no one’s favorite activity. Customizing your resume and cover letter for each position (not to mention typing the same information found in the resume you just attached into various application systems) can be grueling work. Job hunting is a full-time job, and you’re not getting paid a dime for it.

Getting organized can save you time and make the process less frustrating. Here are six ways to streamline your job search to make it not only easier on you, but potentially more successful.

Make a list of keywords.
Quick! Can you name all of your job skills in under thirty seconds? If someone asked you what types of positions you’re qualified for, would you be able to rattle them off easily? If so, great—you know how to market yourself well. But if you’re like most job seekers, odds are good that you could benefit from some self-evaluation.

Before you begin your job search in earnest, sit down and make a list of your skills. When I was job hunting, my list included things like writing, editing, communication, and copywriting. Next, focus on the types of positions that might be right for you. Make a list of all the job titles you can think of that would be within the scope of your search.

Here’s a tip: Keep your list handy. (See below for how I used a spreadsheet.) You’ll need it as you’re browsing job sites. Add to it as you find new job titles and keywords that pop up during your search.That way, you’ll be broadening the scope of your search as you go.

Find opportunities with job search alerts.
Now that you have an idea of what you’re looking for, you can start digging into job boards. Many will send you email alerts with new positions that match your skills. Here are a few to help you get rolling.

- Indeed
- Simply Hired
- LinkedIn Jobs
- Glassdoor

- Monster

Here’s a tip: While you shouldn’t put your eggs into one basket by focusing solely on one job search site, it makes sense to consolidate your efforts by narrowing your search to a few top sites that are likely to net you the best results.

Spreadsheets are your friends.
When I was job hunting a few years ago, I found it impossible to keep track of the status of my applications. I wasn’t very spreadsheet savvy, so it never occurred to me to use a free spreadsheet tool like Google Sheets to track my job search efforts.

The good news is you don’t have to be a spreadsheet wizard to use Excel or Sheets. All it takes to create an efficient tracking system is the ability to name a few columns with appropriate headers and then fill in the blanks. (Trust me, it’s easy.) Here are the columns I would use in my search if I had it to do it over again:

* Company – The name of the company you’ve applied to.
* Position – The title of the position you’re interested in.
* Job Listing Link – It can be helpful to have a link to the original job listing so you can refer to it later.
* Application Date
* Contact – If you have a contact name, put it here.
* Email – Add your contact’s email address if you have it.
* Interview Date
* Follow-up – If you scored an interview, this is a good place to note how you followed up.
* Status – Do you have a second interview scheduled? Are you waiting for a response? Track your current status here.
* Comments – This is a good place to add any thoughts or insights you’ve gained as you were researching the company and position. Don’t rely on your memory when you have a lot of job search irons in the fire.
A spreadsheet would’ve saved me a ton of time in my job hunt by preventing me from having to search through various emails and links to remind myself of where I’d applied and what my status was.

Here’s a tip: Your spreadsheet can be a catch-all for things related to your job hunt. Create a new tab to store a list of job search site links (like the ones listed above) so you don’t have to hunt them down anew each day. Create another tab to store a list of job skills keywords and the titles of positions you’re qualified for. You never know when you’ll need to refer to them as you’re searching through open positions.

Use a calendar.
If you’re anything like me (the ADHD is strong with this one), you’ve woken up in a cold sweat, your heart racing, thinking Is my job interview this morning? Did I oversleep? Do I have only ten minutes to get ready and race out the door? Oh em gee!

I never missed an interview. I was never late for one, either. But the fear that I might mess up was strong and evoked a near steady state of low-level anxiety. A calendar would have helped alleviate that.

These days, I use Google Calendar, but any calendar app can make the process of tracking upcoming interviews and things like networking events or job fairs much easier. Having a calendar takes the stress out of having to remember upcoming appointments and eliminates those heart-pounding morning wakeups.

Make a schedule.
As I mentioned earlier, a job search can be like a full-time job in itself, except that it has no pay and no benefits. #SadFace

You can streamline your day by setting a schedule. This was something I did right when I was in the market for a new gig. I stepped into my office at 9 a.m. every weekday. First, I checked my email for any replies from hiring managers. Then, I looked at my new job alerts and checked job boards for any new listings. Next, I focused on putting in applications, which was a more time-consuming process because I was careful to customize each cover letter and tweak each resume.

Think of your job search as a job you’re reporting to each day. Not only will it help you stay committed and on track, it will bring some purpose to your downtime.

Use templates.

Templates are a time-saver. Make customizable templates for your cover letters (and please do customize each one) and other inquiries and replies. You’ll thank yourself when you’re not writing every single email from scratch. Save templates in Google Docs or another word processing program so you can quickly access them.
Here’s a tip: Although they may not show up in your email client, other clients may see font changes and other oddities that are remnants of copying and pasting. To strip formatting from the text you paste, use Ctrl/Cmd + Shift + V to paste.

Read More

4 Ways to Get Back to Work When You (Really) Don’t Want to

You know you need to work, but you really don’t want to. Millions of distractions—some worthier than others—compete for your time and attention. How do you drown out the voice of procrastination?

Here are four ways that will get you working again, even when you’d rather be doing anything else.

Make It Fun
Do you enjoy things more when you are alone or with friends? If you like solitude, why not get to the office early on your first days back? The office will be quiet, and you will have time to get yourself organized before your day starts. Tidy up your desk and make a list of what you want to accomplish. Then, you can either work in silence or listen to some tunes before your coworkers start stopping by.

If you’re a social butterfly, invite your colleagues to join you. You can work together in a shared space or flex your collective imaginations in a brainstorming session. Be honest, though, about whether your friends will disrupt your productivity. If you think they will, schedule a group lunch or go out for drinks after work.

Reward Yourself
In Key of Knowledge, prolific author Nora Roberts writes: “There’s no reward without work, no victory without effort, no battle won without risk.” The converse is also true. Why work without a reward? Why put forth effort without a purpose? Likely, your job has some intrinsic value. Of Nora Robert’s 200 published novels, most of them fall into the suspense or romance genres. Thousands of people use her stories to escape from reality, to relax, or to entertain themselves. How does your job help the world? How does it benefit you personally? When you are typing a document at work, do you think about how the task will ultimately fund your child’s college education, for example? With a little thought, you can likely find that your job adds value to your life in various ways.

According to ASuccessfulWoman.com, you may do your job because of “the desire to control [your] financial destiny, the need for autonomy, or perhaps the belief that [your] service or product will potentially enhance the current marketplace.” Why stop there? The same website encourages you to create your own rewards for a job well done. You’ll be motivated to work harder if you know something good will come at the end of it.

Make It Doable
If you focus on everything you have to do, you might start to feel stressed. Instead, break large projects into small chunks. You can organize your time into chunks. For example, you might set a timer and commit to working for fifteen minutes. When the alarm sounds, briefly turn your attention to something less demanding, such as answering an email or filing documents. After a few minutes, restart the timer and do it all again. You’ll be surprised how much you can accomplish in fifteen-minute intervals.

Not all tasks lend to chunking by time. Instead, try the step-by-step method. Consider whether you have to complete the steps of the task in order. Would it be more efficient to juggle the sections around and compile everything at the end? For a writing project, for instance, perhaps you want to print out a copy before you proofread. Some writers claim to catch more errors on paper than on a computer screen.

Regardless of how you organize your tasks, don’t forget to include brief breaks from intense activity. Using this method, you will find yourself on the last step before you know it.

Every task presents unique challenges, so it might help to do a little research about how you can get over a slump in your particular profession. To illustrate, writers can research how to overcome writer’s block and build some of the methods learned into their to-do list.

Ease Yourself In
In video games, the lowest level is usually the easiest one. As you advance, you gain experience and the challenges increase. When you return from a break, you can’t always expect to pick up exactly where you left off. Instead, look at your to-do list. Are there a few important tasks that you can quickly or easily get out of the way? Clearing away these tasks can free your mind from worry so you can concentrate on the difficult work. Besides, marking even short, simple tasks as “complete” will make you feel a sense of accomplishment.

Do all your assignments seem equally overwhelming? Find out why. Are you afraid of failure? Do you feel incompetent? Do you have all the knowledge necessary to be successful? MindBodyGreen suggests addressing the source of your resistance, and “leaning in” like a surfer: “Just like surfing a big wave — once you’re in it, there are only two choices — either lean in, make the drop, and do your best to surf the wave, or wipe out miserably. You might wipe out either way — but . . . “Let’s do this!” . . . feels more empowering than “Oh no!””

Read More

5 Helpful Tips on How to Collaborate with Engineers

Engineers look at the world differently from non-engineers. They are usually extremely logical, pragmatic, and direct, while the rest of us can be somewhat more whimsical, emotional and aspirational. Unfortunately, when working together, these different perspectives present unique communication challenges that can slow work, deliver sub-optimal results, and weaken company culture if not addressed.

Collaborating effectively with an engineer means learning to communicate like an engineer.

I’m not talking about mastering engineer-speak. What I’m getting at is recognizing how sales, marketing, and support teams communicate differently from engineering teams and adapting your communication style when working with engineers.

Here are some basics for collaborating and communicating productively with engineers.

Tips for Talking to Engineers

Build sincere trust.
This should be obvious, but healthy, productive relationships require trust. Day-to-day, you build trust with your immediate team members, you may not realize it. In fact every time you solve a problem together, talk about your weekend together, or achieve a goal together, you are contributing to the trust in your team relationships.


Many times, however, we do not have the same experiences with the engineers we need to work with and don’t have the same protective trust that supports our communication. To this end, it’s helpful to invest a little time getting to know the engineers: ask them how their weekend was, ask them what they’re working on, invite them for coffee. Little, sincere actions every day go a long way to ensure trustful working relationships that have a bit of protection if misunderstandings arise.

Include engineers in your brainstorms.
One of the most frustrating situations at work for everyone—including engineers—is when it seems someone is telling you how to do your work. Unfortunately, this happens often with engineers because they are not regularly included in initial brainstorms. What this means is often we come up with solutions that are not realistic or practical from an engineering perspective. We write up specs and set up meetings to pitch our solution to the engineers, only to find out that it won’t work. This approach wastes time and money.

The simple solution is to include engineers from the beginning, ensuring you develop realistic and practical solutions and that you have buy-in from the engineering team. However, it’s not enough just to invite them to the brainstorm and still pitch them your solution. A much better approach is to ask them for their solutions. Tell them the problem you want to solve and see what they come up with.

Listen.

This tip is straightforward and piggybacks nicely on the previous suggestion.

Here’s a tip: Talk with engineers instead of to them.
Ask questions, stay open-minded, and be ready to discuss options.

Respect their time.

This is office politeness 101 and goes for everyone. But it’s especially important with engineers who are often working without a project manager or a CTO. These developers usually juggle many projects for different teams, and they alone are responsible for those outcomes. Time is precious. To get the most of your time with an engineer, it’s important that you schedule and prepare for a meeting.

How to Structure a Meeting with an Engineer

-Clarify ownership—make sure you’re talking to the best person to help you.
-Put the meeting on the calendar.
-Send an outline or an agenda in advance.
-Avoid small talk.
-Ask about a solution instead of giving it.
-Discuss options and trade-offs.
-Determine next steps and deadlines.

Learn to speak their language.
The workplace today is increasingly diverse. It’s important to understand not just differences in professional expertise but also in culture that may influence your communication choices at work. I’m not suggesting you need to learn another language, but it is helpful to speak the same language on a similar level. There are numerous strategies on how to communicate well across cultures. However, negotiating this layer of communication does not have to be complicated—simply use plain language.

Plain Language Tips

-Avoid jargon, idioms, and complicated phrasing.
-Speak slowly.
-Speak one at a time.
-Stop and check that everyone is on the same page.

When it comes to communicating well with engineers, a lot of the rules that work for just about -everyone also work for them. If you spend some time getting to know your engineers, build trust, respect their time with planning, and respect their expertise by asking questions and including them in developing solutions, collaborating with engineers is easy.

Read More

8 Professions That Write More Than You Think

“How will I need this in the real world?” high school students often ask. Everyone knows that journalists and authors write for a living. But are effective writing skills necessary for other careers? You will be surprised; some professions use writing more than you think!

Human Resources
One of the primary functions of the human resources department is to fill open positions. The job description is a crucial element in attracting suitable applicants. HR has to represent the goals and working environment of the company accurately, or disillusioned employees might quit soon after they’re hired. Second, the job description has to identify job tasks so that applicants know whether they qualify or not. Finally, HR usually documents the results of interviews for consideration in the hiring process.

Sales and Marketing
Writing can influence people to try a new product or remain loyal to a brand. Effective sales copy should be concise, credible, and relevant to the customer. Sales associates often rely on emails to answer client’s questions about the service or product they are selling. When they do, they must strike the right balance between persuasion and coercion to make the customer want to buy. Persuasive writing is also an essential component of marketing. It’s no coincidence that the jingles featured in television and radio get stuck in your mind. Marketing executives have to determine who will use products to produce compelling advertisements in order. Then, they carefully craft sales copy, ads, and jingles to appeal to their target audience.

Construction
Construction bids are proposals from contractors or companies for a particular job. Because the contractors are competing against each other, they attempt to sell themselves as the most qualified builder at the best budget. They estimate the timeframe and budget based on drawings and specifications provided by the project’s coordinator. A successful proposal results in a job, but contractors must use sound judgment. If the final expenses significantly exceed the budget, the contractor damages his reputation and risks legal charges if managers suspect him of intentionally underestimating the cost of materials or the time necessary to complete the project.

Social Work
When applying for social services or funding on behalf of a client, social workers must justify their recommendations with notes from observations and relevant research. Thus, case notes and reports from the field influence weighty decisions, such as whether a family qualifies to adopt a child. Social work students begin honing writing skills before they enter the profession. They write term papers explaining an issue and often support their opinions using published research. Literature reviews summarize, classify, and evaluate theories and published research available about a topic.

The next time a high school student asks whether writing matters in the real world, ask what career she wants to pursue. From law enforcement officer to customer service rep, most professions will require effective writing skills.

Education
Students aren’t the only ones doing homework. Educators write lesson plans each week, describing the objectives of the class, the activities, and the expected outcomes. Many of them write their assessments, such as worksheets, quizzes, and tests. At the university level, professors frequently publish research studies, essays, or other writing in academic journals. Don’t forget that teachers are learners too. Professional development is mandatory, and it frequently involves a writing requirement, especially if it is graduate-level study.

Law Enforcement
After catching the bad guys, police officers generate written reports that become a part of the case record. They must be meticulous, ensuring that all the documented facts are accurate. A police report may become evidence in a trial or the basis of a news report. If the report is faulty, a perpetrator could escape justice. Similarly, forensic science technicians are also responsible for reporting evidence in written reports. The record may include a conclusion of how a victim died based on their analyses. Criminologists are sociologists who study the causes, effects, and social impact of criminal behavior. With a goal of predicting and discouraging crime, they analyze data and present it in proposals which may be used to develop laws and policies.

Health Care
Every day, doctors give written instructions to patients about diet, exercise, or medication. Needless to say, directions should be unambiguous because health care writing can be a life or death matter. For example, emergency room patients are often disoriented, medicated, or in pain. What a worthy challenge it is for busy doctors to write simple, understandable discharge instructions in such an environment! Physicians also share information with each other and the public. They use SOAP notes to document notes on a patient’s chart. SOAP is an acronym that stands for the four parts of the message—subjective, objective, assessment, and plan. Doctors might publish the findings of a case study or research project in a medical journal. To do so successfully, they will have to support their research with in-text citations and references using one of the style guides recognized by medical institutions, such as the American Psychological Association (APA).

Customer Service
What’s the difference between a disgruntled and a satisfied customer? For customer service representatives, it may be how well they handle and email or chat exchange. Customer support technicians have to ask probing questions to find out what the issue is. They have to show empathy while offering practical advice. You may notice that some reps used “canned” responses in live chat. They must be experts at answering quickly and juggling multiple clients at the same time! For simple issues, they might cut-and-paste a response, perhaps tweaking it a little to adjust for the specific details of your case.

Read More

Ten Simple Errors People Make During a Job Search

Would you like some good news about errors? The simplest mistakes to make are the easiest to correct. If you’re having a frustrating job search, it’s probably because you’re making these ten simple job search mistakes.

Missing Opportunities to Network
Of course, you bring your resume and business cards to job fairs and networking events. But if these are the only times you think about networking, you’re probably missing excellent opportunities. For example, have you ever thought about keeping in touch with previous managers? Even if you don’t ever want to return to your former position, these people may be able to let you know about new developments. Also, if they change companies, they may remember you when they’re building a new team. You can also try to check back occasionally with companies whose interviews or offers you declined. You might try: “I loved your work environment when I came to interview for the administrative position. I declined it because I would flourish in a more creative role. When I saw your opening for a creative director, I knew I should reach out to you.”

Failing to Make a Strong First Impression
Never forget that while you are searching for the perfect job, employers are searching for the ideal employee. If your resume doesn’t stand out, you’ll never get an interview. First, tailor your resume to each job posting by demonstrating you possess the desired qualifications listed in the advertisement. Then, reinforce your strongest points by including a pain letter with your application. With a little TLC, the attention to detail and experience reflected in your resume will serve as a fine introduction.

Spelling and Grammar Mistakes
Speaking of writing, the number of people who fail to proofread would surprise you. Even if you haven’t used any complex or unfamiliar expressions, carefully read over every piece of communication with a potential employer, including email subject lines, document titles, phone numbers, and addresses. Take international spelling differences into consideration if you are applying for employment in a foreign country.

Failing to Recognize the Importance of Writing
If you are applying for a non-academic job, do your writing skills matter? Absolutely, according to MBA.com. Employers consider communication to be the most valuable of the top five skill sets for all recent graduates. (The others are teamwork, technical, leadership, and managerial skills.) If you don’t display writing ability, you won’t be able to compete with your peers. So, write the cover letter, even if it’s optional.

Too Much Information
Recruiters may not warn you that you’re oversharing, but they hate TMI. Hiring managers want to know an overview of your applicable skills in as short a time as possible. Be succinct. Keep your resume to one page of the most relevant highlights.

Bombing an Elevator Pitch
An elevator pitch is a brief summary of who you are and what talents you have. In formal interviews, interviewers may ask you to tell them about yourself. If you practice an effective elevator speech in advance, you’ll avoid the tendency to ramble. Your clearly stated expressions will indicate that you are confident in your abilities. As you may have guessed from the name, not every elevator pitch happens in a formal setting. Be ready to talk about yourself wherever you happen to run into someone influential.

Surprising Your References
Let your references know that you are job hunting. Otherwise, they may be scrambling to remember your fine points (or even worse, who you are) when they get the call.

Limiting Yourself to Online Vacancies
You’ll find lots of intriguing openings advertised on online job boards such as Monster and CareerBuilder. However, only about 20% of vacancies are ever posted online, according to Payscale. Besides missing many possible opportunities, you also have a huge pool of competition if you limit your focus to online listings. Expand your job hunt to include college career centers, job fairs, and employment agencies. Ask your friends and family to keep their ears open too. Never underestimate the power of word-of-mouth.

Relax
If you stress too much about finding a job, you might arrive at an interview a frazzled mess. Take the time between jobs to travel, catch up with family and friends, and enjoy your hobbies.

Are you guilty of one or more of these common job search mistakes? Why not work on correcting them today? Doing so may be your first step toward finding employment.

Follow Up All Inquiries
It’s not enough to turn in an application. Contact a specific person in human resources by phone or email after you submit your application materials. Within a few days of your interview, send a follow-up note or email to thank hiring managers for their time.

Read More

How to Say No Without Feeling Guilty

No is one of the shortest words in English, but also it’s one of the most difficult to say. The problem isn’t pronunciation. Many people feel guilty when they have to turn down a request—especially one from a friend, colleague, or family member.

How can you decline a request without those pesky feelings of guilt? Let’s look at some scenarios you might face at the workplace. Why is saying no the right thing to do in each situation?

Sue wants to learn to use a new software program. You’re proficient, but you don’t enjoy teaching others.

Why It’s Okay to Say No
Is providing tech training part of your job description? If not, you have no obligation to do it. Sue would learn best from a willing teacher. If you politely refuse, you’ll avoid doing her a disservice, and she’ll be free to find a teacher committed to her success.

How to Say No Without Guilt
Thank your colleague for complimenting your abilities. Point out that while you are familiar with the program, you are not much of a teacher. Suggest another way for her to accomplish her goal. For example, you might send her a link to an online tutorial that helped you or encourage her to ask the boss to arrange training for everyone who needs support.

Your boss needs someone to work this Saturday. Weeks ago, you arranged to have the day off for a special event in your life. Even though he approved your request, now he is asking if you’ll rearrange your schedule to work an extra shift. You declined, but you just received another email from him asking you to reconsider.

Why It’s Okay to Say No
Mental health experts encourage a healthy work-life balance. If work always crowds out your other interests, you’ll soon experience burnout that will prevent you from working at your highest potential. In this case, saying no will set a precedent for your work relationship in the future. Your boss might never respect your “no” if you weaken and give in to his request. If the special event is important and you’ve followed company procedures, you shouldn’t feel bad about taking time for yourself.

How to Say No Without Guilt
When dealing with authority, you might propose a compromise. “Thanks for inviting me to work on the project! Though I won’t be available to reschedule my commitments Saturday, I cleared my schedule to work on the project as soon as I return to the office. I will report to you first thing Monday to see what you need me to do.” A tactful, yet firm response will show your boss that while you’re not a pushover, you are still a team player.

You spent all night writing an article for the company newsletter. The copy editor sends the article back to you for review—full of corrections and deletions. Some of her comments are spot on, but you disagree with one of them. How do you reject a writing edit while preserving good relations?

Why It’s Okay to Say No
An editor’s comments are suggestions for improvement. You, as the person whose name is on the article, will be the one to take the credit for successes and the fall for any mistakes. If your research or experience moves you to reject the advice, you can do so with the confidence that editors aren’t infallible.

How to Say No Without Guilt
Focus on how saying no will benefit your colleague. For instance, you might include a reference to the issue in the most recent style guide. Often, posing your challenge in the form a question will help you show respect. “I thought that the 2017 Chicago Manual of Style discouraged the use of singular they (in place of he or she) in formal prose? Can you check on it and get back to me?” You can also choose to ignore the suggestion without an explanation. Doing so might cause your editor to do a little investigating of her own and save herself the embarrassment of receiving a correction from you.

Practice Makes Perfect
Does the thought of saying no still put you on edge? You’re not alone! Psychologist Marsha Linehan suggests practicing in unimportant daily situations. Smile and shake your head the next time someone offers you a free sample at the mall. Delete the next email for a volunteer work project. In time, you’ll lose the feeling that you always have to say yes.

Why does saying no have to be a negative experience? Remind yourself why saying no is the wisest course. Then, use a little tact as you explain why you’re declining. If you offer an alternative means to support the person, they will feel better and so will you.

Read More

What Are the Best Ways to Deal with Difficult People?

Difficult people can quickly turn your dream job into a nightmare if you let them. However, your happiness and productivity are worth the fight. Let’s consider the best ways to deal with challenging personalities.

Start with Yourself
In “Man in the Mirror,” a song recorded by Michael Jackson, the lyrics provide an effective formula for improving your environment: “Take a look at yourself, and then make a change.” Self-examination might reveal that you are overreacting to a situation. For example, perhaps you don’t appreciate a particular coworker who gives harsh criticism. Stop for a moment and consider: what are the person’s motives? Instead of assuming she’s trying to bring you down, why not assume she’s trying to make you the best you can be? Adjusting your attitude can help you to see the bright side of irritating behavior.

The song continues: “It’s gonna feel real good.” Scientific evidence supports the claim. Emotional intelligence includes having empathy and good social skills. In 2013, a study published in Psychological Science found that people with high emotional intelligence made wise decisions. A 2008 study revealed that positive work interactions correlated with good health, a factor associated with few sick days and thus higher productivity. What author William Arthur Ward said was true: “When we seek to discover the best in others, we somehow bring out the best in ourselves.”

Communicate
You can’t expect anyone to read your mind. Often, problems arise when one person misunderstands the humor or intentions of another. You need to give your colleague the opportunity to make things right.

Approach your colleague and explain why his behavior offends you. Plan your words. Strive for the most palatable way to voice your complaint. You might role-play first with an objective party. Ask a friend to monitor your tone, your words, and your body language. When you speak to the difficult person in real life, carefully choose a time and place. (For instance, avoid addressing issues in the middle of stressful projects.) Find a neutral place (i.e., not your office) where you can discuss the matter privately.

Bill Eddy, President of High Conflict Institute, suggests the following formula: Express regret that you have to address the behavior. Explain how you plan to help the person. Give examples of how you want them to act and how new practices would be beneficial to both parties. Let’s look at an example scenario. Think about your workplace challenge and how you can adapt the script to deal with it.

You: . . ., I’m sorry that I have to bring this up, but the way you . . . makes me feel . . . On my end, I will . . . However, if in the future, you could . . . If you do, the process of . . . will work much more smoothly than it does now.

What to Do When Your Efforts Fail
You approached the employee about how his or her behavior. If there is no change or the situation worsens, what can you do?

Ignore the Bad Behavior

Just like young bullies, difficult adults may seek attention with bad behavior. To show them that you are unaffected, you can deflect insults by laughing along with their jokes or making a neutral retort as if you didn’t understand their rude intentions. Then, change the subject. Once they fail to get the attention they crave from you, they may move on to a new target.

Nasty colleague: I heard Benjamin took vacation leave because he was embarrassed about losing the Denman account.

You: The beach is a restful environment. I can’t wait for my next vacation.

Avoid the Person
If it’s possible without damaging your ability to work, limit the interaction you have with the difficult person. Withdraw from shared voluntary duties and choose projects and committees that don’t include him or her.

Involve the Superiors
Involving the superiors is the second-to-last resort. In the best case scenario, the boss can straighten out the issue for you. Unfortunately, this isn’t always the case. Sometimes, the situation becomes worse because the colleague resents you for getting him or her in trouble. Or, you might find that the boss sides with the culprit.

Find a New Job
The real last resort is quitting your job. You can either transfer to a different department within the same company or break ties altogether. You’ll have to weigh the cost of this decision. Is the problem significant enough to merit such drastic action? Will you enjoy another kind of work? Will you easily find another position? And if you do, how will you handle it if there are challenging people at the new workplace?

What are the best ways of dealing with difficult people at work? Will you confront the problem directly by approaching the person to talk about their behavior? Will you let a supervisor know and let them handle the problem? Or will you flee to greener pastures by finding a new job? If you weigh the pros and cons of each strategy carefully, you’ll likely find a solution that works for you.

Read More

7 Essential Time Management Skills That Will Improve Your Life

Time is the great equalizer—everybody gets the same twenty-four hours each day. Making productive use of that time can mean the difference between getting things done and scrambling to keep up. These time management tips will help you streamline your day and work smarter.

Block out distractions
Now that you have a better idea of what’s distracting you, it’s time to block that thing out. If social media is your downfall, for instance, try a productivity app that blocks online distractions. Focus Me, Cold Turkey, and Self-control are a few available options. If you’re working on a writing project, try going into full-screen mode to prevent yourself from opening tabs or answering desktop notifications.

Speaking of notifications, turn them off. Unless it’s critical to your job, odds are good you don’t need to be alerted every time a new email comes in or someone interacts with you on social media.

Schedule yourself
Worrying about how you’ll fit all your tasks into the average workday can put a serious strain on your productivity. When we’re stressed, we struggle to stay productive, which can lead us to work longer hours to meet deadlines. Who needs that?

To-do lists can become overwhelming if you’ve got a lot to accomplish. Instead, use your favorite calendar tool (or even a good old-fashioned datebook) to schedule yourself. You might set aside an hour for answering emails, two for researching and outlining that important report for next week’s meeting, one for a lunch date with a colleague, and so on. If you have a shared corporate calendar, all the better. You can remind your colleagues to interrupt you only when absolutely necessary if you have time blocked off for important tasks.
You’ll be surprised what time blocking will do for your productivity. For example, if you’re in the habit of answering emails as they come in, you may well be interrupting your own workflow to do it. That means that after you’ve dropped everything to answer that email, you’ll have to take extra time to reorient yourself to the task you’d been working on before it came in. Scheduling yourself allows you to set your priorities in advance and avoid being distracted by less important matters.

Insist that others respect your time.
You know that meeting you were asked to attend that had almost no relevance to you? The one where you had nothing to contribute? That’s an hour of your time you’ll never get back. Get out of those do-nothing meetings. Every meeting should have to justify its existence, and every meeting organizer should have to justify your required attendance, especially if not attending the meeting would ultimately make you more productive.

The same goes for chatty coworkers. You have a right to work time free from unnecessary interruptions, so ask for it. You could say something like “I have a lot of trouble concentrating sometimes, and interruptions take me out of the flow when I’m working. Could we save chit-chat for when we’re off the clock?”

Do a time audit.
Do you get to the end of every workday and wonder where the time went? Maybe you wonder why you didn’t manage to accomplish as much as you’d hoped you would. You could be wasting more time than you realize. There may well be a discrepancy between how you think you spend your time and how you actually spend it. A time audit can be an eye-opener!

Here’s a simple method for conducting a time audit.

Get some sort of timer that you can set to go off every thirty minutes. (The alarm app on your phone could do the trick.)
Begin the timer and go about your day. Try not to think about the timer—just let it run quietly in the background.
When the timer goes off, write down what you’re doing at that very moment. Be honest! If you’re checking Facebook or sending your best friend a funny text, own up to it.
Set the timer for another thirty minutes and repeat the process until the end of your day.
Review how you’ve spent your time. How often were you caught doing something that wasn’t productive?
Try conducting an audit every day for a week to get a good overview of how you’re spending your time. (You can vary the time between check-ins so that you don’t begin to anticipate the alarm going off every thirty minutes.) If you find that you’ve been spending too much time checking your email, scrolling through your social media feed, or chatting with co-workers, you’ll know exactly where you have to make adjustments.

Avoid multitasking
You may think you’re good at multitasking, but odds are you’re wrong. When you divide your focus between tasks, you’re actually diverting attention from one task to another and using more brain bandwidth. You’ll perform better if you give your full attention to one task at a time.

Grouping similar tasks can also keep you in the right mindset. You might, for instance, group your writing tasks together and do them during one particular block of time. Administrative tasks can fall into another time block. Need to be active on social media? Cool. Block time for using a scheduler like Buffer to queue up your posts for the day so you won’t feel the constant need to check in.

Get enough down time and rest.
Taking a break when it’s crunch time may seem counterproductive, but one study found that lack of sleep is costing the U.S. workforce $411 billion annually. You’re not at your best when you’re sleep-deprived.

And don’t shy away from taking your vacation time. Skipping vacation is actually bad for your health. Not only that, but taking time to relax can make you more productive. When you’re well rested and refreshed, you’re far more likely to tackle your tasks with focus and enthusiasm.

Now, go out there and get things done!

Keep your “call to action” in mind.
What do you want to get out of that phone call you’re about to make or that meeting you’re about to schedule? You need to know what you’re asking for, or at least what you hope to achieve, before you dive in. Otherwise, you’ll end up spending time in conversations and meetings that aren’t ultimately productive.

Take a few minutes after meetings and phone calls to reflect on whether you achieved the outcome you were hoping for. If you didn’t, plan your next steps so you can attain it. You’ll be more prepared when the opportunity to address the issue comes around again.

Read More

9 Things You Need to Give up to Be a Successful Writer

Written communication isn’t easy. If it was, there would be no misunderstandings on social media, and we would never have to go back and clarify something we’d written after the fact. But that’s not the world we live in.

The need to improve one’s writing skills isn’t reserved only for those who want to be published novelists or award-winning journalists—there are endless benefits to being able to communicate through the written word.

If you want to become a better writer, here are nine things you absolutely need to give up today in order to succeed. We’ve divided them into parts designed to help you do two things—write with precision and write with artistry. Precise writing is technically correct and easy to understand. Artistic writing conveys a message or story in a way that resonates with the reader. Improving both precision and artistry will make you a better communicator no matter what your writing goals are.

Writing With Precision

Give up filler words.
We sometimes write like we talk. Conversational writing can be good, but writing that’s cluttered with filler words and phrases that we often use in conversation is not.

Give up your disdain for outlining
Unless you’re drafting something short and sweet, an outline can be a lifesaver. A builder wouldn’t dream of constructing something as complex as a house without a plan. Constructing any sort of long-form writing is easier with a plan, too. Even the simplest of outlines can save you a lot of time organizing and revising later.

Of course, some writers follow the “pantser” (as in flying by the seat of your pants) method, and that’s okay. Just be warned that if you don’t take time up front to organize your thoughts, you may have to commit to a more grueling revision process after you finish your draft.

Give up the impossible dream of a perfect first draft.
It’s important to write clearly and correctly. That’s a worthwhile goal. But you’ve got to get the words out first. Turn off the oppressive voice of perfectionism while you work on your first draft and focus on flow, instead. Try to write without stopping to make corrections—you’ll do that later. Instead, let the thoughts in your head spill onto the page. You’ll only get at those interesting and artistic thoughts if you stop interrupting them long enough to let them speak.

Give up your time.
Good writing takes time. The less time you invest in dashing off a quick message, the more likely that message is to be misinterpreted. Slow your roll, wordsmith! Does that text you composed accurately convey your thoughts? Good written communication requires attention to detail. You can’t pay attention to details if you’re rushing.

Give up your excuses.
You’ve probably heard the phrase “Writers write.” What does it really mean?

It means that if you want to call yourself a writer, you need to actually be one. If you find yourself making excuses instead of writing, it’s time to take a look at your priorities. Writers prioritize writing time—it’s as simple as that.

Give up needless distractions.
Hey! You there! Step away from the smartphone.

If you’re going to write, just write. Silence your phone. Close those unnecessary tabs. Maybe go into full-screen mode to keep your writing space clutter free. You’ll be surprised how clearing mental space for writing allows the words to flow.

Give up the need to talk about writing more than actually writing.
Aspiring creative writers and bloggers are often guilty of this writing sin. We love to talk about the writing we’re going to do and share the ideas we have, but when it comes to actually putting our butts in our chairs and our fingers to our keyboards . . . not so much. If you talk about writing more than you actually write, it’ll be difficult to succeed. See tip number one!

Give up the belief that good writing depends on talent.
Thomas Edison said, “Genius is one percent inspiration, ninety-nine percent perspiration.” Innate talent won’t save a lazy writer, but hard work will help even a struggling writer succeed. If you don’t have a gift for writing, but you’re willing to put in the time to develop your skills, you can’t help but improve.

Give up the belief that you don’t need to proofread.

Even seasoned writers need to review their work before they publish that article, post that tweet, or send that email. It’s essential to not only look for spelling and grammar mistakes but also make sure your writing is clear.

Read More

What Are the Best Ways to Show Skills on Your Resume?

Would you say that you should list all your capabilities on your resume?

Lydia Frank, the editorial director of PayScale, told Money magazine that there are some skills you should avoid mentioning: generalized job functions. How will typing set you apart (unless you are a typist)? Abilities such as filing or copying won’t impress an employer. According to Frank, “it’s implied knowledge.” This is especially true if you have advanced capabilities—if you are an expert in advanced web programming, you don’t need to list basic web design. Save the space for your best qualities.

Alesia Benedict, a certified professional resume writer, warns that recruiters are also turned off by an onslaught of skills. “Recruiters do not have time to wade through a resume loaded with irrelevant information such as hobbies, ancient work history, out-of-date skills, or reasons for leaving prior positions.” Therefore, even though you might be proud of how good you are with tongue twisters, it probably doesn’t belong on your resume for an accountancy position.

How do you decide which of your various talents are relevant? Resume expert Natalie Severt suggests getting the information directly from the employer. No, you don’t have to call or email the company. The key skills, the most valuable qualities to the hiring manager, are usually embedded in the job description.

Take a look at some of the items listed in the qualifications section of this job listing for an educational administrator:

Knowledge of MS Office programs (especially PowerPoint)
Comfortable with Google Docs
Tech-savvy and quick to learn new programs; experience with Learning Management Systems is ideal
Passion for education and ability to connect with students
Excellent written communication skills
Experience with electronic file keeping and reporting
Highly organized, but able to adapt as needs and programs evolve
Can you see all the clues provided by the potential employer? If you have technology skills, written communication skills, or organizational skills, you should highlight them if you want a good chance at being hired for this job.

How to Present Your Skills on a Resume
In most cases, job seekers set aside a section of the resume for their skills. You can simply label the section “Skills.” However, if a particular aptitude is valuable in your trade, you could be more specific. For instance, if you’re a computer technician, you might focus on technical or computer skills. If you’re applying to an out-of-country position, you might list relevant language skills.

Using the job listing from earlier, can you think of some ways to show your computer skills?

Extensive experience with Microsoft Office products
Familiarity with cloud-based apps, including Google Docs
Knowledge of OpenOffice
Besides these phrases, you might try “expert with,” “able to,” or “proficient at.”

Now that you know which skills to feature (i.e., those that are directly related to the position to which you are applying), where on your resume should they appear?

Not every resume expert agrees on the exact placement of this section, but most of their advice centers on one fact: The resume skills, along with the summary, should be the most visible parts of the document. If you use a template, find one that puts qualifications in a place that will get noticed. You might also get some feedback from friends. Ask them, “Which heading of my resume does your eye go to first?”

Read More